OVO Energy's Digital Leap: Enhancing Customer Switching with Oracle Cloud and Infosys

Transforming the Energy Retl Landscape: OVO Energy's Digital Switching Service Platform

OVO Energy, a pioneering indepent energy retler in the UK, was founded with the mission to combat climate change by harnessing clean energy and utilizing technology and resources for zero-carbon living. Recently, they encountered challenges related to their customer switching processes that necessitated an overhaul of their traditional systewards more efficient digital platforms.

Infosys, acting as a strategic technology partner, played a pivotal role in OVO Energy's digital transformation journey by facilitating the development of a faster switching program and ensuring robust infrastructure safety measures. This collaboration also encompassed streamlining extensive management processes through integration with Oracle Cloud solutions, thus enabling significant advancements for OVO Energy.

Richard Harris, Head of Oracle Cloud at OVO Energy, and Simon Lewis, Software Engineering Manager at OVO Energy, shared insights on this transformative experience during a recent discussion centered around their journey powered by Infosys and Oracle.

The digital transformation was bolstered through the implementation of:

• Oracle CX Cloud: To deliver exceptional customer experiences across various touchpoints.

• Oracle Integration Cloud: For seamless data integration across disparate systems.

• Autonomous Transaction Processing Database: Ensuring high performance and scalability for transactional operations.

• OCI Gen2 ServicesOracle Cloud Infrastructure Services: Providing a secure foundation for cloud-based services.

• Infosys Oracle Services: Offering expertise in Oracle technologies to customize solutions effectively.

• Infosys Cobalt: Enabling rapid deployment and integration of modern cloud services.

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OVO Energy's journey underscores the critical role that digital transformation plays in adapting to today’s fast-evolving business landscape, especially within sectors like energy retl where customer experience and operational efficiency are paramount.

Collaboration with Infosys and leveraging Oracle Cloud solutions has not only helped OVO Energy achieve faster switching times for their customers but also ensures that they can handle increased volumes of transactions with ease. This strategic alliance empowers them to focus on their core mission of delivering clean energy and supporting the global effort agnst climate change.

Richard Harris and Simon Lewis highlighted that the use of advanced technologies like Oracle CX Cloud and Oracle Integration Cloud has significantly improved customer engagement and operational efficiencies. The implementation of Autonomous Transaction Processing Database ensures that OVO Energy can scale seamlessly as they grow, while OCI Gen2 Services provides a secure cloud infrastructure to support their digital transformation.

The integration of Infosys services, specifically in customizing the Oracle solutions to meet specific business needs, has been crucial for achieving this success.

This partnership exemplifies how collaboration between innovative technology and strategic partnerships can drive significant progress within industries ming to redefine customer experiences while addressing global challenges.

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